Access to rooms, departure and arrival

The hotelier is free to refuse guests whose attire is indecent or untidy, or whose behavior is noisy, inappropriate, or disorderly, or contrary to public decency and order.

Anyone wishing to stay at the Hotel is required to provide their identity and age, as well as that of any persons accompanying them. Guests may not bring third parties unknown to the hotel owner into their room (Ordinance of the Prefect of Police of October 28, 1936, amended by Ordinance Art. 9 of February 1, 1940), unless authorized by the latter. Similarly, guests may not occupy a room with more people than the number specified in the regulations in force.

In the event of a breach of this regulation, the hotel reserves the right to charge the customer responsible for the cost of the room corresponding to the number of extra persons, whether or not the customer is present, at the rates in force at the time of the breach of the internal regulations. The hotel will debit the credit card of the customer at fault.

Upon arrival, unless agreed otherwise by the hotelier, the customer may not demand to occupy the room before 3 p.m. The nightly rental ends at 11 a.m., regardless of the customer’s arrival time.

A credit card will be requested by the establishment upon arrival as a guarantee.

Upon departure, the customer must return the room key to the reception desk. Guests are not permitted to take any items belonging to the hotel: they must notify the hotelier if they realize they have made a mistake and return the item, otherwise they will be charged for it. The room key is a key that guests may keep with them. However, they must not give it to a third party and must return it on the day of departure.

If it is not returned, the hotel will charge €25 and debit the amount from the guest’s credit card.

Children and extra beds

Children are the sole responsibility of the guest. They must not be left unattended in the room.

At the guest’s request, the hotel can provide a cot, subject to availability.

One child up to the age of 3 stays free of charge when using existing bedding.

Children and adults over the age of 3 are not allowed to use this bedding. The customer must request an extra bed from the hotel, which will be charged at a rate of €15 per day.

The provision of an extra bed is subject to availability.

The maximum number of cribs in a room is 1.

The maximum number of extra beds in a room is 1.

Supplements are not automatically calculated in the total amount of the reservation on the website and must be paid separately directly to the establishment.

Pets

Pets are allowed at an additional cost of €8 per night. Pets are the sole responsibility of their owners. Pets are not allowed to be left alone in the room.

Guide dogs and assistance dogs are allowed free of charge with the prior agreement of the hotelier.

Groups

A reservation is considered a group reservation when 5 or more rooms are booked. A deposit of 40% of the total amount of the reservation will be required at the time of booking to confirm the group reservation. The general terms and conditions of sale for groups supplement this document.

The relaxation area

The swimming pool, jacuzzi, and sauna are open from 7:00 a.m. to 11:00 p.m. The gym is accessible 24 hours a day. The hotel accepts no responsibility for accidents occurring in or around the facilities. Rules for the relaxation area are displayed next to the pool and apply in the same way as these internal rules. Other information, including the maximum number of users, is displayed on the welcome screen at reception.

Medical restrictions

Before using any of our facilities, please ensure that your health allows you to do so.

The use of our facilities (spa and relaxation area) may have health implications for some individuals. We urge you to exercise caution and consult your doctor about these practices. Contraindications are posted next to each piece of equipment.

Responsibility

Failure to comply with the rules, safety and hygiene regulations, and any damage or negligence that could cause direct or indirect damage to equipment, people or future services, will be your responsibility and will be invoiced. You are responsible for your physical condition and we accept no responsibility for any effects resulting from the services.

If you have any health problems (circulatory, cardiac, or respiratory disorders, allergies, asthma, etc.) or if you are pregnant, please be sure to inform us.

We accept no responsibility for physical damage (falls, burns, particularly those related to wearing jewelry) or material damage, loss, or alteration of jewelry, cameras, phones, etc.

Rules of use and safety

Swimsuits must be worn in the relaxation area. Appropriate clothing and sports shoes must be worn in the fitness center. You must shower before using the facilities.

Respect for the premises: hygiene and safety rules

Decent behavior, marked by restraint and discretion, is required in order to respect the serenity of the premises.

Sexual relations are strictly prohibited in the hotel’s common areas.

It is prohibited to bring glass objects, consume alcoholic beverages or illegal substances, or smoke in the common areas, with the exception of the bar and restaurant with regard to alcohol.

Any breach of the health and safety rules will result in the immediate expulsion of any person whose behavior contravenes these rules.

Damage and nuisance

Guests must use the rented property with due care and attention.

The rooms made available to our guests are checked, functional, and in good condition. Our guests are invited to report any faults immediately to the hotel reception.

In the event of a problem, the guest will be held civilly liable. In the event of damage, the hotel reserves the right to charge the guest for the cost of repair or replacement. The same applies to any damage found after the guest’s departure; the amount of compensation will be debited from the guest’s card.

In the event of deliberate or accidental damage to equipment, objects, or furniture belonging to the hotel, the hotel may demand full reimbursement with a penalty and damages of €1,000 to €2,000.

In the event of flooding or water damage, whether intentional or unintentional, the hotel may demand full reimbursement for the damage caused. In the event of damage to other rooms, reimbursement for the other guests’ stays will be demanded.

The hotel may charge a cleaning fee if the room is left in a condition that is deemed unacceptable. In the event of damage to the carpet, bedding, or mattress, the hotel will demand reimbursement for the damage with a minimum fee of €1,000 for repairs and for the inability to re-rent the rooms.

In general, the guest will be required to pay for any damage caused directly to the hotel. They may claim on their insurance (if they wish to be reimbursed) for any damage, whether intentional or unintentional, caused during their stay.

All our rooms are non-smoking. The hotel reserves the right to charge the guest who smokes in their room the cost of one night’s accommodation for additional cleaning costs. If the customer wishes to continue smoking inside or outside the designated areas, they will be asked to leave the hotel.

In the event of non-compliance with the hotel’s internal rules, the customer will be asked to leave the hotel without being entitled to any refund. The hotel reserves the right to charge for any undeclared consumption at check-out as well as for any damage to the room. This amount will be charged to the credit card provided at the time of booking. The hotel is under no obligation to notify the guest but can provide an invoice upon request.

Guests must not nail anything to the walls or move any furniture.

Noisy behavior, even during the day, is prohibited. Guests causing disorder or scandal in any form will be asked to leave the hotel immediately and without refund. In the interests of peace and quiet in the establishment, all noise must cease between 10:00 p.m. and 8:00 a.m. Out of respect for other guests and their rest, please do not slam doors or make too much noise, particularly between 10:00 p.m. and 8:00 a.m. Any neighborhood noise related to the behavior of a person or animal under the guest’s responsibility may lead the hotelier to ask the guest to leave the establishment without the need to take acoustic measurements, as long as the noise generated is likely to disturb the peace and quiet of other guests (art. R.1334-30 and R; 1334-31 of the Public Health Code). Any inappropriate disturbances will be reported to the police if necessary.

A hotel room is a place of rest. All commercial activity is strictly prohibited.

Prohibitions

For safety reasons and out of respect for others, smoking is strictly prohibited throughout the hotel. In accordance with Decree No. 2006-1386 of November 15, 2006, which sets out the conditions for enforcing the smoking ban in public places, smoking in the hotel will result in an additional charge of €90 or legal proceedings. It is also strictly forbidden to dismantle fire detection devices, for the same reasons mentioned above.

Any false activation of the fire alarm due to non-compliance with this provision will be charged at €150 to cover the cost of resetting the fire safety system.

Similarly, it is forbidden to cook in the rooms, to eat meals or bring drinks not provided by the hotel, or to do laundry.

Complaints

Any complaints about the quality of the services provided must be made to the hotel manager immediately.

Forgotten items

Items left behind or abandoned may be sold in accordance with the conditions set out in the law of March 31, 1896. If the guest requests that their belongings be returned by parcel or mail, this must be done with tracking and insurance for valuable items. The shipment will be made after the guest has paid the shipping costs.

Parking

A private outdoor parking lot (free of charge) is available to our customers.

This parking lot is unattended.

We accept no responsibility for loss, theft, or damage within the parking lot.

Swindling

Swindling is an offense characterized by the consumption of a paid good or service:

– While knowing that you are unable to pay or deliberately deciding not to pay.

– While pretending to be willing to pay.

Swindling is punishable by 6 months’ imprisonment and a €7,500 fine in addition to damages.

Acceptance of the internal rules

The hotel’s internal regulations apply to all reservations. Any stay implies acceptance of the hotel’s special conditions and internal regulations. Failure to comply with the above provisions will result in the immediate termination of the contract and financial penalties will be applied. In the event of non-compliance with the hotel’s internal regulations, the customer will be asked to leave the hotel without being entitled to any refund.